The Gambling Act, like the previous legislation, requires bookmakers to make available their betting rules. To help its smaller members, the ABB has produced template rules that can be adapted locally. If customers do not feel that they have been treated fairly they should, in the first place, take this up with the bookmaker concerned. Most betting disputes are resolved locally. In the event that a dispute cannot be resolved, customers can, take this to an independent adjudicator. Most bookmakers are registered with IBAS (see links). This service is free of charge to customers.
ABB members are mindful of their responsibilities to the communities within which they operate.